Privacy notice

ICOSE Ltd ("ICOSE", "we") runs icose.ai. This notice explains what personal data we collect when you use the site, why we use it, who we share it with, how long we keep it, and your rights under the UK GDPR. If you only want the short version: cookies that are strictly necessary to run the site are always on; analytics and marketing cookies are off until you opt in; chats stay on your device until you choose to send us your details, at which point the conversation is emailed to our team so a person can follow up.

ICOSE Ltd is the data controller. Registered office: Initial Business Centre, Wilson Business Park, Manchester M40 8WN, United Kingdom. Contact: privacy@icose.ai or contact@icose.ai.

Chat with our AI guide

Your messages and the AI's replies are stored locally in your browser (in localStorage) so the conversation is still there if you refresh the page. They are not sent to us unless you ask for a call, send an enquiry, or otherwise submit the form below the chat. When you do, the whole transcript is emailed to the ICOSE team so a person can pick up where the AI left off.

Enquiry / lead capture form

When you book a call or ask us to follow up, we collect your first name, work email, company, optional role, company size, and a short description of the problem.

Technical data

We receive basic technical information your browser sends with each request — IP address, user-agent string, referring URL, and broad geographic region. This is processed by our hosting and edge providers to deliver the site and to detect abuse.

Cookies and similar technologies

See "Cookies and tracking" below. We do not set any non-essential cookies until you have given consent.

• To run the site and respond to your enquiry — legitimate interests (UK GDPR Art. 6(1)(f)) and, where you submit an enquiry, taking steps at your request before entering into a contract (Art. 6(1)(b)).
• To send marketing emails about ICOSE's services to business contacts — legitimate interests, with a clear unsubscribe link in every message. We do not send marketing emails to consumers without consent.
• To measure how the site is used and to measure advertising via Google Analytics and Google Ads — consent (Art. 6(1)(a)). These are only set if you have opted in via the cookie banner.
• To comply with our legal obligations (for example, tax and accounting records) — legal obligation (Art. 6(1)(c)).

We share data with the providers below only as far as needed to deliver the service.

Each provider acts as a processor under our instructions and only for the purposes set out above. We do not sell personal data.

Some of the providers above are based in, or transfer data to, the United States. Where this is the case, the transfer is covered by the UK's International Data Transfer Addendum to the EU Standard Contractual Clauses, or by the UK extension to the EU–US Data Privacy Framework where the provider is self-certified.

• Chat transcripts on your device — until you clear them. They are kept in your browser and never leave your device unless you submit the lead form.
• Submitted enquiries and transcripts emailed to us — up to 24 months from last contact, then deleted unless we have an active client relationship.
• Analytics data — Google Analytics is configured with a retention window of 14 months.
• Email marketing records — until you unsubscribe, plus a short suppression-list record so we do not contact you again.
• Accounting records — at least six years from the end of the relevant financial year, as required by UK law.

We use three categories of cookies and similar storage. You can change your choice at any time — use the "Cookie settings" link in the footer or the button below.

Under the UK GDPR you have the right to:

• Ask for a copy of the personal data we hold about you.
• Have inaccurate data corrected.
• Ask us to delete data (subject to legal retention rules).
• Object to or restrict processing based on legitimate interests or for direct marketing.
• Receive data in a portable format.
• Withdraw any consent you have given, at any time.

To exercise any of these rights email privacy@icose.ai. We aim to respond within 30 days.

If you are unhappy with how we have handled your data you can complain to the UK Information Commissioner's Office at ico.org.uk.

If we materially change how we use personal data we will update this page and, where appropriate, let you know directly.